Privacy policy

Capsana’s personal information protection policy

This document outlines the policy for the protection of personal information as applied by Capsana, its employees and representatives.


In its normal course of business, Capsana collects personal information (the “Policy”) about its employees, its clients and their employees, participants in its various campaigns, and its subcontractors. All personal information collected respects the general laws and regulations that apply to confidentiality and/or is subject to Capsana’s policy for the protection of personal information.

Capsana is committed to ensuring the accuracy, confidentiality, security, and private nature of the personal information it collects by stringently applying its policy and ensuring that it is respected by all of its employees and representatives.


The directors of business units and departments are responsible for ensuring that the policy is respected and for taking the appropriate measures to facilitate its application on a day-to-day basis. In cases where the policy is not respected, they will take appropriate measures to correct the situation.


Through its policies, including this Policy, Capsana will inform all persons concerned before it collects, uses or transmits personal information, unless it is inappropriate to do so under applicable laws.

Data collection and types of personal information collected

Capsana collects personal information, for example, through contest registration forms or when answering information requests. The type of information can be the first and last name, the age, etc.

Usage of personal information

Capsana uses personal information collected in such instances as managing contests, such as to allow participation in accordance to the contest rules or to contact the winner(s).

Capsana also uses personal information it collects to send commercial emails and other promotional information. These messages may come from Capsana or from its partners in said contest or promotion. The participant thus understands that Capsana could communicated their personal information to these partners. The participant can refuse these emails or promotional messages by writhing to Capsana using the email address at the end of this Policy.

Capsana could also share personal information with suppliers in order to enable the rending of services required from Capsana.

Limits on information collected

Capsana will take measures to ensure that only information needed for the purpose identified will be collected. Personal information will not be transmitted or used for any purpose other than those identified in this Policy, or for which consent was obtained directly or through third parties (see section on third party providers). In order to send its PAUSE newsletter, Capsana asks for the email address, first and last name. This information is stored in Capsana’s databases for the duration permitted by the applicable law before being deleted from its servers. The information is used to help Capsana offer a personalized experience during the campaign.

Deletion of personal data

If a participant chooses to have their information deleted, they can send us an email at [email protected]. The participant must however understand that such a request restricts participation to contests or to receive services.

Third party service providers: content, advertising, audience and networking

Part of the content, advertising and functionalities of the services provided (portals, Web sites and applications) can be supplied by third parties who are not affiliated with Capsana. These third parties include, for instance: content providers, advertising providers, audience measurement companies and social networking services (Google, Facebook, Twitter, Instagram, etc.). They can collect information on the usage of Capsana’s services through the use of cookies, clear pixels and other technologies. This information can be collected and combined with online services to present you offers (targeted advertising, connection or functionalities) based on your interests. These technologies and the information collected can be used on all types of devices.

The use of third party cookies is not covered in this policy as these companies have their own privacy policies. Consult the following sites to learn more about the use of this data: the Digital Advertising Alliance of Canada, the Facebook Data Policy, the Facebook list of social plugins, and the Google Privacy Policy.

You can stop the collection and use of information intended for targeted advertising by visiting


Capsana’s employees are required to inform the directors of business units or departments of any changes to information in their file. Clients, participants, and subcontractors are also requested to provide any changes to information previously submitted to Capsana.

Capsana will update personal information as soon as it is received from employees, clients, participants and subcontractors, when it is relevant to do so.


Personal information is protected by security measures that are commensurate with the degree of sensitivity of the information.

Security measures protect personal information against loss or theft and against unauthorized consultation, transmission, copying, use, or modification.

The nature of the security measures will vary depending on the degree of sensitivity of the personal information, the quantity, distribution and format of the information, as well as how it is conserved. Various methods may be used, such as rendering the information anonymous, restricting access, applying password protection, or any other means judged to be appropriate under the circumstances.


This policy is distributed to all managers, administrators, employees, and contributors, and to any person who requests it.

Access to personal information

Capsana will inform anyone who inquires as to the existence of personal information concerning them, how the information is used and the fact that it has been provided to third parties, and will allow them to consult it. It will be possible to confirm the accuracy and comprehensiveness of the information and to make corrections if required. Complaints will be handled according to the appropriate procedures and within a reasonable time frame. This policy will be upgraded periodically.

Personal information protection officer

It is possible to contact the personal information protection officer and their team at the following address for any question or request related to this Policy: [email protected].